We want you to be completely satisfied with your new purchase from us. If for any reason you’re not happy with your items, simply return them to us in their original packaging within seven days for a credit or exchange. Neills Vintage operate a fair policy of accepting online order returns provided the goods and their packaging are received back by us within seven days in accordance with the following guidelines:-
- We will send you details of your returns number and the correct address to use.
- Ensure the packaging and goods are returned to us in "as new" condition. Damaged or used goods cannot be returned.
- If the goods are faulty, we will offer you an exchange or credit for the full amount of the orginal purchase.
- If you have changed your mind and you no longer want the goods, we will offer you an exchange of goods or credit to the cost of the goods purchased; the buyer is responsible for return postage costs.
- When the goods are received we will process the exchange or credit for the cost of the item returned, minus the outward postage.
- Should you choose to exchange your item, you will not be reimbursed for the original shipping costs. You will also be charged shipping for the replacement item.
- Goods described as available by special order only may not be returnable or subject to a restocking fee.